Payment and Refund Policy

Last updated: 5 November 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through plazalink. The site provides an informative resource dedicated to audiovisual production excellence, covering broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. All transactions involve access to online course materials, video lessons, downloadable guides, and subscription-based learning modules. The policy governs payments made by customers in the United Kingdom and explains how refunds are handled when applicable.

Prices, Currencies, Taxes, and Any Additional Charges

All prices on the website are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No hidden fees are added at checkout beyond those clearly stated during the purchase process. Customers are responsible for any currency conversion charges imposed by their payment provider if they choose to pay in a different currency. Promotional discounts are applied automatically where eligible and are non-transferable.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and bank transfers for corporate clients. All payments are processed securely through third-party providers that comply with Payment Card Industry Data Security Standards. Payment authorisation occurs immediately upon submission of an order. plazalink does not store full card details on its systems. Authorisation may be declined if the payment method is invalid or if fraud is suspected.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email after successful payment. This confirmation outlines the specific course access granted, start date if applicable, and terms of use. Until this email is sent, no binding agreement exists. Access to digital materials is provided electronically within 24 hours of confirmation for standard courses.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the date of purchase for distance contracts. During this period, you may cancel without providing a reason. However, if you have begun accessing digital content during this period, the right to cancel may be lost. Cancellations must be requested in writing via the contact form on the Contacts page.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only within the 14-day cooling-off period if no substantial access to course content has occurred. Once materials have been downloaded or viewed beyond a short preview, refunds are not granted. Non-refundable items include completed courses, customised learning paths, and promotional bundles. Subscriptions may be cancelled at any time but refunds are pro-rated only in cases of service failure by plazalink.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, submit a written request through the contact form on the Contacts page. Include your order number, full name, email address used for purchase, and a clear statement of the reason for the request. You must also confirm whether any course content has been accessed. Incomplete requests may delay processing.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete request, plazalink will inspect the account activity within 10 business days. Approval or rejection will be notified by email. If approved, the refund amount will be confirmed. Rejections occur when eligibility criteria are not met, such as excessive content access or missed deadlines. You may appeal once with additional supporting information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing takes up to 14 business days after approval. Credit card refunds may appear on statements within 5 to 10 business days depending on the issuer. Bank transfers are completed within the same timeframe. No cash refunds are provided.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses are considered downloaded upon first access, limiting refund eligibility. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are final and cannot be exchanged for cash. If a service interruption occurs due to technical issues on our side, affected subscribers may receive extensions or partial refunds at our discretion.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within 7 days to retain course access. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks are treated as cancellations and may result in account suspension. Suspected fraudulent activity leads to immediate order hold and notification to the customer and relevant authorities.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or UK GDPR. You retain rights to goods and services of satisfactory quality and to remedies for faulty digital content. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, use the contact form on the Contacts page or reach plazalink at [email protected], +44 (0)1344 649400, or 1 Fairview Cottages, Beehive Road, Binfield, RG12 8TS, UK. We may update this policy periodically to reflect legal changes. Continued use of the site after updates constitutes acceptance. The last updated date appears at the top of this page.